Terms of Service
The agreement between you and chern, written to be read.
Last updated November 12, 2026
Agreement
These terms are between you and [Legal company name] ("chern", "we", "us"). By using chern.ca or the chern app, you agree to them. If you use chern for a business, you confirm you are authorized to act for that business.
The service
chern measures how customers find your business on search engines, maps and AI assistants, recommends actions, carries out the actions you approve, and reports on results. We may improve or change features over time and will tell you about changes that matter.
Your account
Keep your login details safe and tell us right away if you think someone else has used your account. You are responsible for activity under your account.
Actions on your behalf
When you connect a service such as Google Business Profile, you authorize chern to take the actions you approve, either one at a time or through autopilot settings you turn on. You can change those settings or disconnect at any time. You remain responsible for your business information and for following the rules of the platforms you use.
Acceptable use
You agree not to use chern to post false or misleading information, to create or solicit fake reviews, to break any platform's policies or the law, or to try to access accounts or data that aren't yours.
Billing
Paid plans are billed monthly in Canadian dollars at the price shown when you sign up, plus applicable taxes. You can cancel any time and your plan will run until the end of the billing period. We will give you at least 30 days' notice of any price change.
Estimates
Dollar figures in chern are estimates based on available data. They are meant to help you decide what to do first, not as a promise of results. Rankings and AI answers are controlled by third parties and can change at any time.
Ownership
Your business data stays yours. You give us permission to use it to provide and improve the service as described in our Privacy Policy. chern's software, design and brand belong to us.
Liability
chern is provided as is. To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.
Ending service
You can stop using chern at any time. We may suspend or end access if these terms are seriously broken, after giving notice where reasonable. When service ends, we delete your data as described in our Privacy Policy.
Governing law
These terms are governed by the laws of New Brunswick and the federal laws of Canada that apply there. Questions go to hello@chern.ca.